5 core training
programmes
At CfBT’s Training and Learning centre we have a range of learning and development programmes running each month. All participants receive a report on their progress and suggested next steps.
This is high quality, low-cost, in-person training, delivered by highly experienced and qualified trainers. Each programme offers a good opportunity to network and establish friendships and of course, advance your CV. Other programmes include time management, sales leadership, negotiation skills and a train-the-trainer in facilitation skills.
Finally, it goes without saying that CfBT always offers language support. Our Communications Skills programme is available throughout the year.
Leadership
1. What does it mean, to be a manager? We explore your ideas and start to unpick the qualities that go in to making a successful manager.
2. What qualities are expected of a successful manager? We explore these and compare against benchmarked successful managers.
3. Moving from a manager to a leader.
4. Exploring 6 Leadership styles (Goleman)
5. The impact of your style(s) on those you manage.
Presentations
1. The opening, power of story, rhetorical devices
2. Visual media, rule of 6
3. ABC, use of SET, Pathos/Logo/Ethos
4. Effective closings. Handling the Q&A professionally.
5. Use of voice: tone, volume, pitch, speed. Non-verbal communications: gesture, stance
Coaching
1. Coaching, mentoring, training and teaching, compared and contrasted.
2. Listening, genuinely.
3. The T-GROW model.
4. Coaching conversation simulation and observed feedback.
5. Applying your learning; identifying what happens next.
Managing Conflict
1. What makes a difficult conversation, difficult?
2. Recalling and sharing an experience of conflict.
3. Exploring a framework for holding a difficult conversation.
4. Planning for a difficult conversation.
5. Holding a difficult conversation: simulation, observation and feedback.
Customer Service Excellence
1. Understanding your customer base.
2. Customer service vs customer experience.
3. Solving problems strategically.
4. Active listening.
5. Personalisation and making the customer feel special.
Other Programmes?
Is your L&D need not here? We run lots of different training programmes and are confident that we will be able to offer your business what it needs.
Talk to us today to discuss your learning and development needs.
Latest News
Learners showcase
language ability,
confidence
Young Learners (YLs) studying English language in the Cambridge Young Learners programme at CfBT’s Training and Learning Centre participated in a whole school celebration yesterday to showcase their command of the language
Youngsters get tips on
giving presentations
CfBT’s ‘Talk like Ted’ mini programme recently saw young learners at CfBT’s Training and Learning Centre pick up tricks and tips in making great presentations.
Raising profile of
spelling, vocabulary
through competition
The final of the first National Spelling Bee, organised by Department of Co-Curriculum Education and supported by the Centre for British Teacher’s (CfBT) Brunei, is set at the International Convention Centre.