If you did not receive the score you expected, you can apply for your test to be re-marked. This is called an Enquiry on Results (EOR). You can choose which test sections you want to be re-marked and will need to request this at the test centre where you sat the test.

The fee for this service is B$190.00 (Academic and General Training IELTS), which will be refunded if your score is increased for any section of the test. You need to apply for a re-marking no later than six weeks after the test date.

Download the Enquiry on Results Form and submit it to the test centre where you sat the test. Make sure you attach your Test Report Form and proof of payment. Enquiries can take up 2 to 3 weeks to complete.

If you cancel your IELTS test no less than five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee. Please note that refunds can take four to six weeks to process. To cancel your test date, please send your request via email exams@cfbt.org.

If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 25% of the test fee.

Only original medical certificates in English are accepted. If we have not received both required documents at our Napier office by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Please note that we do not accept sick notes issued by family members.

Candidates may request for test day transfer, but this must be made in writing no later than five weeks before the scheduled test date. This also applies to registrations made within 5 weeks of the test date.

A fee of B$88.00 will be charged for this service. Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

If you’re not officially a resident in Brunei, you will not be able to sit an IELTS on paper test. However, you can still take the test on computer so please do choose that option.

Already booked an IELTS on Paper test and you do not hold Brunei nationality? If you booked your test before 16 Jan 2025, you will not need to show proof of residence. If you booked your test after 16 Jan 2025, you will need to show proof of residence by email at least three days before your test date. Acceptable proof of residence includes: Green Smart Card Identity

Please note:
If you registered to take IELTS On Computer, you will receive your results electronically only from 1 January 2025.
You can download the electronic version (eTRF) from the Test Taker portal 1-8 days after your test.
We will not issue an additional paper Test Report Forms by default.
You may register request through https://forms.office.com/r/yr8TpGKqfe no later than two days after your test if you would still like to receive a hard copy Test Report Form.

The IELTS Test Report Form (or TRF) is the official confirmation of your test result that can be shared as proof of your English language proficiency. This can either be a paper copy or an electronic version (eTRF).

Paper Test Report Forms
If you have taken IELTS on paper, your results would be available 13 days after your test date and in 1-2 days if you have taken IELTS on a computer. The paper copy of the TRF can be collected in person at the test centre or delivered by post; please check with your test centre what option is available locally. Please allow at least seven working days for the postal delivery of the TRF.

If you have taken IELTS Online or IELTS on computer, you will receive your results electronically only from 1 January 2025. You can download the electronic version (eTRF) from the Test Taker portal 1-8 days after your test. We will not issue an additional paper Test Report Forms by default. You may register request if you would still like to receive a hard copy Test Report Form.

You can print your electronic Test Report Form (eTRF) to send it to the organisations you are applying to, or you can send it via email. Alternatively, you can send your results direct to the organization through the Test Taker portal. If you lose your Test Report Form at any stage, or have questions about your results, please contact us at +673 244 4004.

Most institutions you’re applying to will need original copies of your IELTS Test Report Form, meaning photocopies will not be accepted. However, if you have taken IELTS Online, you can print out your eTRF or send it via email.

We can send up to five additional copies of your Test Report Form directly to the institutions you are applying to (e.g. universities, companies, immigration offices, etc). If you would like us to do this, please include the relevant addresses on the Test Taker Portal within two years of taking the test.

While paper versions remain the norm, some universities and institutions have now subscribed to the electronic download of IELTS scores. Please check with your local test centre before sending a hard copy of your results or asking us to do so.